Utility Service people developed their respective expertise through extensive training and background experience. Our combined knowledge helps us recognize water industry requirements—and provide best practices for optimum services.
Customer Service
Three full time customer service representatives
work with both internal and external customers to ensure full and complete
satisfaction for the tank owner. Assigned to territories to help support
sales representatives, our service professionals strive to be “customer
aware” and pro-active in their management of customer satisfaction
and issue resolution. With periodic surveys to assess customer satisfaction,
our goal is one of continuous improvement.
(Click on a link below to view more information)
(click on a name to send them an email)
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Call 888-987-6805 | Paula Jones | Western States |
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Call 800-568-6043 | Joni Hollon | Southern & Midwestern States |
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Call 866-919-3471 | Patty Lawrence | Northeastern States |
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Marketing
While Sales and Customer Service personnel address individual customer
needs, the marketing staff addresses these issues broadly in order
to develop strategies to satisfy future water industry needs.
Accounting
Our accounting staffs’ proficiency is demonstrated by their support
of GASB 34 through our asset management reporting service, an essential
requirement for GASB 34. Utilizing the Oracle data processing system,
the department manages over 90,000 cost allocations per year. 30,000
invoices are generated annually, and a hard close is achieved by the
fifth business day each month—and the department has consistently received
an unqualified opinion by our auditors within 45 days of the fiscal
year end.
Project Management
Our service center managers plan, monitor and control the course and
development of work on tanks. Most service centers’ production managers
have over twenty years experience in water tank maintenance at the
project management level. These project managers and staff run 18 or
more jobs concurrently throughout the year. Responsibilities include
supplies, deliveries, schedules, collecting and handling wastes, and
updating timelines within the Oracle data management computer system.
Insurance Coverage
Utility Service utilizes the most reputable names in the industry–Travelers,
Cincinnati and A. I. Specialty. Notably, our unmatched pollution liability
coverage is $10,000,000, an unprecedented sum for the industry.
Our insurance agent:
Marsh USA, Inc.
44 Whippany Road
P. O. Box 1966
Morristown, NJ 07962
Fax: 212-948-0979
Sales
Our sales representatives are unmatched in their training, experiences
and knowledge—and we lead our industry in the total number of sales
representatives. Additionally, our sales representatives live in their
respective territories; hence, they possess a quick response capability
to each and every customer.
The map below shows our customers, sales representative locales and
service center locations.
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Service Centers |
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Sales Locations |
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Customers |
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